Shipping & Returns

LOCAL DELIVERIES

All prices stated in the website are independent of delivery and shipping fees.

Orders Delivery Mode Delivery Time (Mon – Sat) Delivery Charge
< SGD 60 Courier 1 – 3 Days SGD 3.50
> SGD 60 Courier 1 – 3 Days FOC
* Except for deliveries to Jurong Island, Changi Airport Office, Airport Logistic Park, Military & Police camps. T&C applies.

We provide free local deliveries for orders above S$60.

Please allow 1 to 2 working days for the processing of your orders and for the dispatching of the orders to the third party delivery service provider. The delivery service provider will require a further 1 to 3 working days for the fulfilment of the orders.

For orders lesser than S$60, a flat rate of S$3.60 is chargeable for delivery via standard courier (except for Sentosa, Jurong Island, Changi Airport Offices and Airport Logistic Park).

Kindly note that additional delivery charges will be applicable if there is no representative present to take receipt of the goods during deliveries.

SELF-COLLECTION

Self-collection is available at OETEO Showroom located at 15 Shaw Road, #02-02, Teo Industrial Building, S(367953) from Mon-Fri, 10 a.m. till 5 p.m. daily. Please e-mail us at hello@oeteo.co to make arrangements.

INTERNATIONAL DELIVERIES

FREE Shipping to Selected Asian Countries for orders SGD$100 and above.
Free shipping qualifier is calculated in Singapore Dollars. The countries included in this scheme are: Singapore, Malaysia, Indonesia, Philippines, Brunei, Hong Kong, Macau, Taiwan and Korea.
For International Shipping, kindly allow 7-14 working days to be delivered.

For Australia customers, kindly visit our Australia site: oeteo.com.au 

We ship to most countries via courier. Shipping rates will vary from country to country and will be calculated automatically during check-outs.

Please note that international deliveries do not include any taxes or duties that may be applicable by the customs of the destination country.

RETURN & EXCHANGE POLICY

We are committed to providyou with quality products and a pleasant shopping experience at OETEO.  
In the event that you: 

1) Would like to exchange or return your items due to Change of mind/ ordered the wrong size: 

2) Received a wrong item/ defective product:
 

Simply download our Return Orders Form, complete it and enclose it together with the invoice and items that you would like to return and return to:

OETEO Return Orders

OETEO Pte Ltd
15 Shaw Road #02-02, Teo Industrial Building Singapore 367953 

Click here to download the return form 

If you have any queries on the return process, please feel free to e-mail us at hello@oeteo.co and quote your invoice number. 
Our team is available from Mondays to Fridays, 9am-5pm and will get back to you within 3 working days. 

 

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