All prices stated in the website are independent of delivery and shipping fees.
|Orders||Delivery Mode||Delivery Time (Mon - Sat)||Delivery Charge|
|< SGD 60||Courier||1 - 3 Days||SGD 5.50|
|> SGD 60||Courier||1 - 3 Days||FOC|
|* Except for deliveries to Jurong Island, Changi Airport Office, Airport Logistic Park, Military & Police camps. T&C applies.|
We provide free local deliveries for orders above S$60.
Please allow 1 to 2 working days for the processing of your orders and for the dispatching of the orders to the third party delivery service provider. The delivery service provider will require a further 1 to 3 working days for the fulfilment of the orders.
For orders lesser than S$60, a flat rate of S$5.50 is chargeable for delivery via standard courier (except for Sentosa, Jurong Island, Changi Airport Offices and Airport Logistic Park).
Kindly note that additional delivery charges will be applicable if there is no representative present to take receipt of the goods during deliveries.
Self-collection is available at OETEO Showroom located at 15 Shaw Road, #01-01, Teo Industrial Building, S(367953) from Mon-Fri, 10 a.m. till 5 p.m. daily. Please e-mail us at email@example.com to make the arrangements.
FREE Shipping to ASEAN Countries for orders SGD$60 and above.
SGD $5.50 Flat Rate shipping for orders under $60. Free shipping qualifier is calculated in SGD. The countries included in this scheme are: Singapore, Malaysia, Indonesia, Philippines, Brunei, Hong Kong, Macau, Taiwan and Korea.
We ship to most countries via courier. Shipping rates will vary from country to country and will be auto-calculated during check-outs.
Please note that international delivery costs do not include any taxes or duties that may be applicable by the customs of the destination country.
We are committed to quality products and it’s important to us that you are fully satisfied with your purchase. If you don’t like it, send it back without any hassle.
If for any reason you received an incorrect or a defective item from us, we will be glad to effect a one-to-one exchange within 14 days of your purchase.
To qualify for a refund or exchange, all items must be in their original condition, unworn and with the tags attached for hygiene reasons. We will review the products returned and should they meet all our return policy requirements, we will send you a confirmation e-mail. For refunds, please note that we are only able to credit the original credit card used to make the purchase. Postage will be reimbursed for all items acknowledged to be defective. Please allow up to 10 working days for this process.
Download the Return Orders Form, complete the information in the form, enclose the invoice and the item that you would like to return and mail to:
OETEO Return Orders
OETEO Pte Ltd
15 Shaw Road #02-01, Teo Industrial Building Singapore 367953
If you have any queries on the return process, please feel free to e-mail us at firstname.lastname@example.org with your invoice number. Our team is available from Mondays to Fridays and will be in touch with you soonest.
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