LOCAL DELIVERIES

All prices stated in the website are independent of delivery and shipping fees.

OrdersDelivery ModeDelivery Time (Mon - Sat)Delivery Charge
< SGD 60Courier1 - 3 DaysSGD 5.50
> SGD 60Courier1 - 3 DaysFOC
* Except for deliveries to Jurong Island, Changi Airport Office, Airport Logistic Park, Military & Police camps. T&C applies.

We provide free local deliveries for orders above S$60. Please allow 1 to 2 working days for the processing of your orders and for the dispatching of the orders to the third party delivery service provider. The delivery service provider will require a further 1 to 3 working days for the fulfilment of the orders. For orders lesser than S$60, a flat rate of S$5.50 is chargeable for delivery via standard courier (except for Sentosa, Jurong Island, Changi Airport Offices and Airport Logistic Park). Kindly note that additional delivery charges will be applicable if there is no representative present to take receipt of the goods during deliveries.

SELF-COLLECTION

Self-collection is available at OETEO Showroom located at 15 Shaw Road, #01-01, Teo Industrial Building, S(367953) from Mon-Fri, 10 a.m. till 5 p.m. daily. Please e-mail us at hello@oeteo.co to make arrangements.

INTERNATIONAL DELIVERIES

FREE Shipping to Selected Asian Countries for orders SGD$60 and above. Free shipping qualifier is calculated in Singapore Dollars. The countries included in this scheme are: Singapore, Malaysia, Indonesia, Philippines, Brunei, Hong Kong, Macau, Taiwan and Korea. We ship to most countries via courier. Shipping rates will vary from country to country and will be calculated automatically during check-outs. Please note that international deliveries do not include any taxes or duties that may be applicable by the customs of the destination country.

RETURN POLICY

We are committed to quality products and it’s important to us that you are fully satisfied with your purchase. If you are not happy with your purchases, please write in to us at hello@oeteo.co. If you have received an incorrect or a defective item from us, we will be glad to offer a one-to-one exchange within 14 days of your purchase. To qualify for a refund or exchange, all items must be in their original condition, unwashed with the tags attached. We will review the products returned, and will send you a confirmation e-mail there after. For refunds, please note that we are only able to credit back to the original credit card that was used to make the purchase. Postage will be reimbursed for all items acknowledged to be defective. Please allow up to 10 working days for this process to be fufilled. Simply download our Return Orders Form, complete it and enclose it together with the invoice and items that you would like to return and return to: OETEO Return Orders OETEO Pte Ltd 15 Shaw Road #02-01, Teo Industrial Building Singapore 367953 Click here to download the return form If you have any queries on the return process, please feel free to e-mail us at hello@oeteo.co and quote your invoice number. Our team is available from Mondays to Fridays, 9am-5pm and will get back to you within 3 working days.

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Patent Pending: PCT Patent Application No.PCT/SG2017/050190
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