All prices stated in the website are independent of delivery and shipping fees.
|Orders||Delivery Mode||Delivery Time (Mon – Sat)||Delivery Charge|
|< SGD 60||Courier||1 – 3 Days||SGD 3.50|
|> SGD 60||Courier||1 – 3 Days||FOC|
|* Except for deliveries to Jurong Island, Changi Airport Office, Airport Logistic Park, Military & Police camps. T&C applies.|
We provide free local deliveries for orders above S$60.
Please allow 1 to 2 working days for the processing of your orders and for the dispatching of the orders to the third party delivery service provider. The delivery service provider will require a further 1 to 3 working days for the fulfilment of the orders.
For orders lesser than S$60, a flat rate of S$3.50 is chargeable for delivery via standard courier (except for Sentosa, Jurong Island, Changi Airport Offices and Airport Logistic Park).
Kindly note that additional delivery charges will be applicable if there is no representative present to take receipt of the goods during deliveries.
Self-collection is available at OETEO Showroom located at 15 Shaw Road, #02-02, Teo Industrial Building, S(367953) from Mon-Fri, 10 a.m. till 5 p.m. daily. Please e-mail us at email@example.com to make arrangements.
FREE Shipping to Selected Asian Countries for orders SGD$100 and above.
Free shipping qualifier is calculated in Singapore Dollars. The countries included in this scheme are: Singapore, Malaysia, Indonesia, Philippines, Brunei, Hong Kong, Macau, Taiwan and Korea.
For International Shipping, kindly allow 7-14 working days to be delivered.
For Australia customers, kindly visit our Australia site: oeteo.com.au
We ship to most countries via courier. Shipping rates will vary from country to country and will be calculated automatically during check-outs.
Please note that international deliveries do not include any taxes or duties that may be applicable by the customs of the destination country.
We are committed to quality products and it’s important to us that you are fully satisfied with your purchase. If you are not happy with your purchases, please write in to us at firstname.lastname@example.org.
If you have received an incorrect or a defective item from us, we will be glad to offer a one-to-one exchange within 14 days of your purchase. Kindly note that sale or promotional items are not eligible for refund or exchange. Due to hygiene and safety reasons, masks sold are non-exchangeable / refundable.
Kindly note that the styles and design of the apparels in The Little Sprout Box are final, and exchange policy only applies to upsizing or any defect on the products.
To qualify for a refund or exchange, all items must be in their original condition, unwashed with the tags attached. We will review the products returned, and will send you a confirmation e-mail there after. For refunds, please note that we are only able to credit back to the original credit card that was used to make the purchase. Postage will be reimbursed for all items acknowledged to be defective. For exchange items, please note that items would be posted via normal postage mail upon receiving the items. Please allow up to 10 working days for this process to be fulfilled.
Simply download our Return Orders Form, complete it and enclose it together with the invoice and items that you would like to return and return to:
OETEO Return Orders
OETEO Pte Ltd
15 Shaw Road #02-02, Teo Industrial Building Singapore 367953
If you have any queries on the return process, please feel free to e-mail us at email@example.com and quote your invoice number. Our team is available from Mondays to Fridays, 9am-5pm and will get back to you within 3 working days.
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